A Tucson, Arizona man wants action taken against a Pima County 911 dispatcher who laughed when he told her his car and girlfriend were on fire.
Lalo Delgado's car caught on fire during a freak accident on the way to Chiva Falls, Breitbart.com reports.
Delgado told KGUN9-TV he was "shocked" when he called 911 to report the fire, and the dispatcher giggled.
"Her initial reaction was laugh and giggle in the background," said Delgado. "It was very disturbing."
Video auto-plays after the break.
Here's the transcript of the call:
911: 911 what is your emergency?
Caller: My car just kinda caught on fire, my girlfriend caught on fire.
911: Is your girlfriend still on fire?
911: No? (laughter in background)
911: Ok. (chuckles) Umm... Is your vehicle still on fire?
Caller:It's hilarious huh?
911: Sir, is your vehicle still on fire?
Caller: I just heard you smirk... Inaudible.
911: Ok, sir it wasn't regarding that ok.
Caller: Yeah, I just heard you laugh.
Delgado called back after extinguishing the fire himself.
911: 911, what is your emergency?
Caller: Yeah I called in a few minutes ago and I just wanted to make sure you took me seriously.
The dispatcher is still on the job and receiving calls, pending the outcome of the investigation.
Lalo's girlfriend reportedly has a long road to recovery.
The Pima County Sheriff's Department said action would be taken against the 911 dispatcher who was still taking 911 calls on Tuesday.
"We did not perform as I expect or the citizens of this county expect us to," said Capt. Jim Berry. "We're going to correct that. Certainly I can understand why he was upset. I would be too." He added that an investigation is underway to determine "what the laughter was about."
Lalo's girlfriend reportedly has a long road to recovery. Listen to the call below.