A North Carolina woman confronted a Steak n' Shake worker who allegedly drained her bank account of $600 in fraudulent debit card charges. Courtney Parks, 27, posted a video of the confrontation on Facebook.com where it went viral on Thursday.
In the video, Parks is seen asking the night manager for the worker who took her order at the drive-thru window. Parks explained that she purchased food at the drive-thru around 11:40 PM on Wednesday, and the worker used her debit card to make $600 worth of charges.
Parks said she awoke the next day to find someone used her debit card to drain her bank account, leaving her only $12 in her account. She was also notified that a check she had written for her children's daycare had bounced.
The list of charges included hair weave from Sally's Beauty Supply, online purchases from a clothing store, and payments to the power company and a car insurance company.
The charges were made between the hours of 11 p.m. and 4 a.m. the night before.
Parks confronted the worker, saying she purchased food at the drive-thru the night before, and "You stole my bank card information and wiped my bank account clean."
"No I did not," the worker said adamantly.
"Yes you did!" said Parks, "and I hope it ain't that busted ass weave that's on your head you purchased from Sally's."
As the worker continued to deny the allegations, Parks's friend reminded the worker that she used Parks' debit card to pay her power bill.
"How dumb do you have to be to pay your power bill with your address," Parks said as the night manager apologized profusely.
At that point the worker came clean and admitted she took the money.
“I’m sorry about that, I’m willing to pay all your money back,” the worker told Parks.
Parks told the night manager she filed a police report. The night manager took her name and contact information for the store manager. She also gave Parks the contact info for Steak n' Shake's regional manager.
Before filing a police report, Parks launched her own investigation into the theft by calling her bank and calling the merchant to determine where the purchases were being shipped.
She then called the Steak n' Shake and asked for the name of the drive-thru worker under the pretense that she wanted to fill out a customer survey.
After she acquired the name she searched Facebook.com to verify the worker's identity before returning to the restaurant with her children dressed in their pajamas.
“I know people are wondering why I decided to go up there with my children, but I wanted her to see who she stole from,” Parks told the UK's Daily Mail.
The worker is still employed by Steak n' Shake because she has not been charged with a crime.