Starbucks protests

A former Starbucks manager, who is under fire for calling the police on two black men for trespassing, says loitering in the Philadelphia coffeehouse has been an ongoing problem for years.

The former manager, named only as Holly, has since "mutually parted ways" with the company after protests and sit-ins disrupted the usually quiet environment in the store.

Holly blamed company policy as her reason for calling 911 when two black men refused her requests to leave the 18h and Spruce Street location after they declined to buy anything.

She told Applenews.com that management has the discretion to enforce the no loitering policy up to and including calling the police. She said she doesn't tell the customers when she's calling the police.

Two officers arrived at the City Center location on Thursday and, after asking the men for their IDs, arrested them for trespassing.

Another patron uploaded cell phone video of the arrests to social media, saying the two men were racially profiled.

Starbucks CEO Kevin Johnson arrived in Philadelphia on Monday and said he hoped to meet with the two men and apologize to them personally.

"I'd like to have a dialogue with them and the opportunity to listen to them with compassion and empathy through the experience they went through," he said.

Johnson said it was "completely inappropriate" for Holly to call the police.


  • BeUtFullSoul

    Has "HOlly " called the police on "others" for loitering?

  • Pebbles

    That’s the real question

  • Coy little wink

    But doesn't everyone loiter at Starbucks....I mean I thought that's what it was for...

  • Blue

    Exactly.

  • Rachel

    If she haven’t been calling the police for the last two years, why all of a sudden it’s a problem? Did the store have a no loitering sign up? She is full of it and so is Starbucks. People loiter there because of the free WiFi. The food sucks and the coffee is overpriced. People need to really boycott that place show them the power of Black dollars.

  • Yoni7

    So I guess on that day, Holly decided to stand up, make a difference, lead by example and be the change she wanted to see, huh? I think we should call her and ask her.....

    Holly Hylton - Store Manager
    215.732.0125
    us204637@starbucks .com

    Paul Sykes - District Manager
    310.425.4255
    psykes@starbucks.com

  • Jordan’s Memory

    I don't know much about this story but it sounds like Starbucks is throwing this woman under the bus perhaps there is more to the story, but if the Policy is you have to buy something and they don't and you are asked to leave because of it and you won't, does she not have the right to call the police? Again, I don't know much about the story other than what I read here. Either way I'm sure part of her firing and wanting to meet the two men to apologize probably with a lifetime gift card in hand is to maybe soften the cushion of the lawsuit that's coming there way.

  • Dr. P

    It took Holly years to dial three digits? Whypipo make me phucking sick

  • Yoni7

    I'm READING (on this blog) she was black.

    Holly Hylton - Store Manager
    215.732.0125
    us204637@starbucks .com

    Paul Sykes - District Manager
    310.425.4255
    psykes@starbucks.com

  • Coy little wink

    I certainly don't spend dough in that joint ?

  • FukkFolks2018

    IDGAF what policy they have. They aint never used it prior to then if there are no police arrest records showing such.

    "Kreitzer says simply having a store policy that prohibits people from loitering or using the bathroom is useless if that rule is not applied on a consistent basis. For example, if a store is using its policy against only black customers but not applying it to white ones, that’s a basis for a discrimination case."

    http://time.com/5241671/starbucks-philadelphia-bathroom-rights/

    Shut that location the hell down. Removing Holly's white ass is not enough.

  • jeniefrumdabloc™

    Oh so Standing being free is a problem? ... Bytch stfu .... All the way up with this shyt ... Bye demon .? FOH...

  • FukkFolks2018

    So Holly is BLACK? Say fukkin word. Welp. She goes right on my list of the black ass cops who shoot unarmed black men. Officer Brentley Vinson (Keith Scott case) that means you and the others. It makes this even fukkin WORSE bc you of all folks should KNOW better.

  • Quitedeliteful

    I heard this morning that the CEO wouldn't confirm that Holly was actually fired. Rumor has it that she may have been transfered.

  • SpillyNillie

    All these different stories:

    Holly's account: the two men refused to buy anything so I called the police to remove what I believed to be two loiterers. My intent was not to have them arrested.

    Patron's account: the two men were waiting on a friend/business partner before placing their order. As they waited, they ask to use the restroom and was denied and asked to leave since they were not making a purchase.

    Policemen account: we were called to remove two unwanted patrons/loiterers. They refused to leave so we arrested them for trespassing.

    This was so uncalled for!

  • jeniefrumdabloc™

    ??? Chile folks in college have school team meetings there. . And don't buy a thang... Man listen ....

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    ummm, it's Starbucks.... folks loiter and 'borrow' wifi all the time, LOL!

  • Yardgirl

    The way he worded it, it sounded like transfered to me.

  • Yoni7

    Again, I was scanning in the other post below about this. And some were saying she's black. But yep, I'm with you as well.

  • jeniefrumdabloc™

    Chile ... She better GTFOH with this....

  • FukkFolks2018

    I just seen she is white. Shew. That was close lmaooo

  • http://batman-news.com Roderick2011

    Well Holly you used your discretion and Starbucks used theirs.
    Bye-bye now!!

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    where your football Jenie!
    ROFL!!!!!

  • FukkFolks2018

    I never heard fired from him which was MY issue. Bih aint no transferring. Wash your hands of her. And why is it TEWSDAY and it hasnt been done yet if it hasnt? Like...just NO

  • free

    i heard she quit.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    "patron's/loiterers"

    ....but can you be both????

  • Yoni7

    And shoes she use to throw. LMAOOOOOO

  • Tequila Mockingbird

    This is a case of something for something. If I have a business, you contribute to my business (as a customer) and if you do you can get a table or a chair and you can use the facilities but if you don't contribute to my business, I'll have to ask you to leave. That's every business owner's right.

  • FukkFolks2018

    I have had a job interview at Starbucks and the bish holding the interviews pure had a cup from another EATERY up in Starbucks...holding interviews in their SPACE.

  • MoniquetheGeek

    Did you hear about the Starbucks in Glendale (CA) that denied giving the bathroom code to a non-paying black patron but gave it to the non-paying white patron? The white man admitted to the black man that he had yet to buy anything and the manager gave him the code. Then when the black man confronted the manager, she asked him to leave for "trespassing" because he was recording the encounter.

  • Yardgirl

    At any given time of the day you see white people loitering at Starbucks!! Lounging on the sofas on their Mac, having conference calls, etc. Matter of fact, there are more white people in the average store than black people. In my state the bathrooms are open and anyone can walk off the street and use it (I have multiple times) but I did notice that when I was in Queens NY I had to ask for the key, which they gave me no problem. I was only in the store charging my phone and did not buy anything. FOH devil with that BS!!

  • free

    somebody found her on myspace and insta and she's white.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    right! it's described as usually peaceful, so what set Holly off that day about these particular visitors?

  • FukkFolks2018

    Yep yesterday heard about it. Starbucks needs to get their shit together.

  • Tequila Mockingbird

    The men did nothing wrong up until the point they refused to leave because that's when it became a crime, which is why they were arrested. It wasn't her intent because usually with trespassing police will show up and if you agree to leave it's done, if you don't you're arrested.

  • Alicia.Ashe

    Why wasn’t this hoebag fired? She needs to be fired.

  • Yardgirl

    Yep saw the video!!

  • Yoni7

    Way to go, sleuth's! LOL

  • http://batman-news.com Roderick2011

    Because Starbucks didn't want to be sued (twice).

  • Tequila Mockingbird

    How do you know they never used it prior? It could've been and it just didn't make the news.

  • http://batman-news.com Roderick2011

    But why were they asked to leave?

  • free

    THAT'S NOT THE F*CKING POLICY!

  • http://batman-news.com Roderick2011

    These incidents make me glad that I am a homebody.

  • Yoni7

    What made THEM so different from the other folks that do the same thing at the same location, DAILY?

  • Kayke

    Sounds good....but since loitering has been a problem for years at this starbucks, please show us where the other numerous loiters have been arrested.
    I've sat in Starbucks in my passed life using up wifi with zero problems. Plus it's not unusal to wait until all parties arrive before ordering something.

  • GeekGirl627

    Meetings, interviews, dates, Facebook lives, YouTubing...

  • MoniquetheGeek

    Every business has their own sets of rules and Starbucks' is inconsistent across the board. Two Starbucks in the same neighborhood can have different policies depending on the management.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    because they were "unwanted" ....what made them so 'unwanted' is the question... i find it hard to believe that she would go to the extreme of calling the police JUST because they refused to leave when she 'asked' them to go.....

  • Tequila Mockingbird

    So you believe every internet video you see? How do you know he didn't know that guy? How do you know they didn't agree to do the video to prove a point? I saw the video too. Didn't you hear him say he placed an order and while it was being prepared he went to use the bathroom and then was gonna get food?

  • free

    they don't loiter; people are allowed to do almost anything but sleep there. that's why there are 28 thousand starbucks and only 2 incidents that we know of and that's denying bathroom use.

  • Kemi

    Those men should retain a lawyer for the humiliation they went through. I’ve personally seen ppl at Starbucks sitting around with nothing ordered utilizing free WiFi. They are realtors and it’s not good for their business or public image.

  • Quitedeliteful

    I wonder if the two men will meet with the CEO.They'll get a personal apology and then what? Is he going to review the 'policy' so that this type of thing doesn't happen again? Will the 'policy' be strictly enforced so it doesn't seems so one-sided and get only certain people arrested? Starbucks has a well crafted image that's down the toilet due to this incident. (The least he can do is offer them a lifetime of free frappuccino.)

  • Kayke

    It never became a crime as they weren't charged with anything. You can't be made to leave a business just because they dont want you there.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    run byke to the light Carol Anne, LOL!

  • Andrea Williams

    Loitering may have been a problem for years, but they weren't loitering per se. They were waiting for a third party to arrive as other patrons have done in that same Starbucks, on numerous occasions, with no police involvement. Patrons "loiter" at Starbucks all of the time using the free wi-fi, lingering and conversing long after the coffee is gone. The explanation of "why" the police was called doesn't fly.

  • MoniquetheGeek

    They have both retained lawyers

  • Tequila Mockingbird

    Because they refused to leave, do we know that there indeed were other non buying people there who refused to leave when asked?

  • GeekGirl627

    This bish thinking “ I’m about to make America great even If I get fired up in this piece...”

  • http://batman-news.com Roderick2011

    No, the CEO made that ish up as he went along to minimize the fallout.
    The meeting is for public relations period.

  • Tequila Mockingbird

    It's why they were arrested tho. People get arrested all the time, released and charged dropped.

  • MoniquetheGeek

    I believe the video.

  • Tequila Mockingbird

    It's inconsistency is person to person but overall the manager was doing her job. It's not her fault no one else enforces rules.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    LMAO!!!
    *strokes your hair*
    ....it's okay, keep it breezy Boo... Lol!

  • Tequila Mockingbird

    Wow ok. Cuz things that happen in cartoons is real too.

  • FukkFolks2018

    Doesnt have to "make the news".

    Police arrest/incident records are public under the Freedom of Information Act. Anyone can mosey right on down and say how many times were the police called to 18th and Spruce Street location and WHO called and for WHET. Im sure if they have been called to that location for this previously the Philadelphia Inquirer or some other news entity would have published it by now. Maybe its coming. But I highly doubt they have been.

  • Yoni7

    Do we know that there wasn't?

  • FukkFolks2018

    And the eyewitnesses

  • Yoni7

    Let me kick this whore in her chest first.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    i SWEAR i was just about to 'suggest' this type of scenario being a common occurence, smh....

  • Yoni7

    Now we shall continue the commencement ceremony. LOL

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    Yaaasssss!!!!!!! Bring out the arsenal! LOL!!!!!!!!

  • Kayke

    There were no charges to drop. The arrest was unwarranted as there was no crime. They were arrested because they were black....and that's not a crime. If these two were white the incident would've never happened and most importantly nobody's wrist wouldve been in metals.

  • Yardgirl

    Exactly!! These men showed grace under fire. They did not curse or swear at anybody. Not even the saltines in office can find a word of support for this incident. Well one said the cops did nothing wrong. I said why were they handcuffed and held for 8 hours at the police station?? I said this with venom in my quiet voice and my fire in my eyes. She is another one of the "dead to me" list. STFU demon.

  • Alicia.Ashe

    Is there a record of her calling the police on the loitering for years that has been going on there?

  • SpillyNillie

    They may have refused to leave because they were waiting for their friend to arrive. People visit Starbucks all the time to use their wifi and don't buy a thing. So why were they asked to leave? Because they were perceived as unpaying customers? Were they causing a fuss? According to other patrons, they were not doing anything WRONG.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!
  • Tequila Mockingbird

    Ok, so how many times were they called prior? Regardless, it's starbucks policy. My job has a similar policy if I'm the only 1 telling people they can't hang out and they have to leave if they refuse I am to call the police and have them removed I'm racist cuz my job tells me to do that?

  • Kemi

    Good they shouldn’t enforce their policy in a selective discriminatory way. I’m boycotting them!!

  • free

    no other starbucks would have this b!tch. she quit. there are 28 thousand starbucks, according to the CEO, and all i see are 2 videos going around. if people actually patronized starbucks, they would know that you cannot sleep in there but you can pretty much do anything else--like hang out without purchasing sh!t. that's how they roll and their wi-fi is top notch, particularly for a free service. this particular b!tch was racist and that's really all there is to the story. i'm sure out of 28 thousand, you are gonna find a handful of racist managers/baristas but this is not indicative of the starbucks brand. folk are giving the business to kevin hart but he's actually correct.

  • SpillyNillie

    Because they refused to make a purchase I guess. That's why I said it's a web of stories...

  • Tequila Mockingbird

    We don't. But we're talking about this case so, in relevance to these guys THEY WERE asked to leave and refused... that's it.

  • MoniquetheGeek

    What is inconsistent, again, is Starbucks policies...This according to a Starbucks company official:

    "Starbucks does not have a companywide policy on asking members of the public to leave...The company leaves safety and customer service protocol decisions up to store managers...Managers may leave restroom doors unlocked or add key-code entries if they feel the store is more at risk of criminal behavior...

    The Starbucks official acknowledged that the incident is at odds with a common practice at Starbucks. The stores are “community” hubs, the official said, where people often drop in to use the WiFi or chat with friends without necessarily buying anything."

  • SpillyNillie

    Right...the white patron would've been allowed to use the restroom.

  • Tequila Mockingbird

    The crime is refusing to leave an establishment when asked that's when it becomes trespassing.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    i get it. but i still find it hard to believe that she called the police for that. not that it's not a policy or her 'right' to do so, but it seems she intentionally escalated a situation that she could have 'let ride' ...some of these retail 'managers' lack judgment and see things too black and white (intended) LOL!

  • Tequila Mockingbird

    They were asked to leave because they refused to buy anything and they were occupying a table (in the full starbucks) denying it to paying customers. This has happened to me and I'm not black. I either leave or buy something. I said they weren't doing anything wrong up until they were asked multiple times to leave and they refused. That's wrong.

  • free

    lol sorry jordan. but ummm......

  • SpillyNillie

    Absolutely

  • Tequila Mockingbird

    It's not consistent because not everyone does it but overall the manager was doing her job.

  • Fire & Ice

    Good point! Hmmmmm

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    you said you not for the b.s. today, LMAO!!!!!!!!!!!!

  • Yoni7

    You are surely missing the point. WHY were THESE TWO GENTLEMEN, THE ONLY TWO GENTLEMEN, OUT OF A ROOM FULL OF OTHER FOLKS......PROFILED......ASKED TO LEAVE, THEN HAD THE COPS CALLED ON THEM??????
    It wasn't like they were the ONLY patrons in the establishment. Did she go to each and every customer that didn't have a cup and ask them to leave? Have you ever been out and a friend was running a tad bit late, so you did the COURTESY of waiting before you ordered? HAVE YOU????

  • Alicia.Ashe

    I saw that about Kevin Hart his view on the situation, I knew a dragging was coming.

  • MoniquetheGeek

    I'm not black
    __________
    Oh, girl, we noticed.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    *yanks collar!*

  • Tequila Mockingbird

    Because they were there for an extended period of time, taking up a table from paying customers, refused to buy anything and refused to leave. I've ordered a drink if my friend or date was late so I could order food with them so, I still ordered something.

  • Yoni7

    Ok. Ok! Dang! LOL

    *runs back to add a down vote* LOL

  • SpillyNillie

    Who said they were occupying a table? Even if they were I've seen people occupy tables at Starbucks just to use the free wifi. Again, if they were waiting for a friend to arrive, it makes sense that they occupied a table. It's done all the time. Like someone said above, if loitering was an issue at this particular location, where are the call receipts. She called to have them removed because they were Black and refused to leave. If I'm meeting a friend and have done nothing to warrant being thrown from a store, I'm not leaving either. The fact that they remained calm is an indicator that Holly escalated the problem.

  • Tequila Mockingbird

    I guess you noticed cuz I'm not ignorant to the fact that right or wrong these guys did nothing wrong until they were asked to leave.

  • SpillyNillie

    Teeheeeee! Hahahaha! LOL!

  • FukkFolks2018

    I try to like Kevin but he is always inserting himself. Unless he has a direct Starbucks endorsement he needs to stfu IMO. He was in Philly last night for the game and the CEO of Starbucks was in Philly bc of this. I've been waiting ALL day for pics to surface of him meeting with the Starbucks CEO. Bc I wouldnt put it past him.

  • SpillyNillie

    What's his view?

  • Alicia.Ashe

    That we shouldn’t boycott Starbucks that it was the managers decision something along those lines.

  • Tequila Mockingbird

    Every article has said that. I believe the video even shows them sitting down. They were there for an extended period of time the manager asked them more than once if they would purchase something they refused, they were then asked to leave because they weren't gonna buy anything they refused. Police were called and told two people were refusing to leave. Police showed up and also asked them to leave and they refused which is why it led to them being arrested...

  • FukkFolks2018

    You just sound silly AF. Sorry not sorry. We are sitting up here and telling you that we, and MANY OTHERS of NO melanin, have sat and do sit in Starbucks locations all over AMERICA (you do know we are from all over...hell Yetunde and a few others are even in the UK and Canada) and have never been arrested.

    And that we know WHITE folks that have done the same that have never been arrested.

    We have taken pisses in these Starbucks or know of others who have pissed....and they WERE NOT ARRESTED. And didnt buy SHIT. These same (and/or US) FOLKS were not arrested OR asked to leave.

    Its like you have the facts and still dont want them.

  • FukkFolks2018

    And shouldnt blame the CEO

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    "this is not indicative of the starbucks brand"
    ______________________

    thank you! context is key.... they were not "loitering" at the Four Seasons or some other 'exclusive' venue. it's STARBUCKS! their concept encourages 'lingering' (which of course is not the same as loitering, but most will see my point)

  • Alicia.Ashe
  • Blaque Mahogany

    I just watched the video. I wanted to watch it to see if it would change my views...it didn't.

    1. The manager was racist.
    2. This is another example of inept police. Why arrest the men? If this had been two white boys, they probably would have BOUGHT them some coffee so they could continue to sit in the store. At a maximum, they would have forced them off the premises.
    3. Kevin Hart is a c.0.0n. I don't think I could dislike him any more than I already did. But between his comments about dark skin women to his remarks about this... He's cancelled. I won't support anything he is involved in. Ever. Seriously.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    "Its like you have the facts and still dont want them."
    ______________________

    the end.

  • FukkFolks2018

    Ok, so how many times were they called prior?
    ^^^^^^^^^^^^
    If nobody does the research IN Philly we will never know.

    If you are the only one who has EVER called then yes you a damn racist. Why Amy aint calling on her shift? Why is nobody else damn calling? if its AT THE discretion you are using yours to be BIASED

  • Tequila Mockingbird

    As someone else said the rule isn't consistent policies very by city and state. Other starbucks in America are irrelevant to the one we're talking about. This was the policy at this starbucks, she was doing her job.

  • SpillyNillie

    And again, they did something a lot of people do when waiting on a friend and when using the free wifi. Haven't you sat at a table and waited for a friend w/o placing an order? Of course you have. So AGAIN, why were they pressured to order? Because she wanted them to leave. And why did she want them to leave? Because they were Black and were perceived to be loitering.

    If they didn't have a laptop, it was clear they were not there to use the wife. From what I've seen, they didn't appear to be homeless or "street people," so they were not coming in from the cold. I guess they should have waited outside for their friend?

  • Blaque Mahogany

    I’ve personally seen ppl at Starbucks sitting around with nothing ordered utilizing free WiFi.
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    You probably saw me or one of my friends. We used to go there and set up shop. Books, laptops, papers, etc. and stay for HOURS. We may buy one single item (at some point), but we would be there foreva.

  • Tequila Mockingbird

    No I always order a drink and wait. I don't just sit at an empty table alone. They were pressured because they were there for an extended period of time and paying customers could have sat where they were because they weren't buying. Which is why the manager kept asking if they wanted something because they were at a table.

  • SpillyNillie

    Management starts from the top and the top must hold management responsible. To get the tops attention you make moves, KevinnnD!

  • Alicia.Ashe

    You’re an idiot

  • the guest

    I see white people sitting in starbucks using free wifi and even conducting business meetings without purchasing anything and they are never asked to make a purchase, never asked to leave, and never arrested.

    This is called image and cultural capital. Where a business feels the image and presence of a certain customer is beneficial even if not profitable. Some managers may just like the look of having white people sit at the tables, yet not like the look of black presence.

    This situation is a matter of personal discrimination driving who they selectively enforce loitering policy against. Holly has never and would never call the police on white people, especially not call the police covertly.

    Holly called the police to act as agents of her own personal sense of white privilege, entitlement, and perceived power over black men. But starbucks hires these "broke elitist white types" and their white hipster racism is being exposed and backfiring.

    I've seen white starbucks managers and baristas give away free coffee to white obviously homeless people whom are disheveled yet they will turn their nose up at a black obvious college student or black obvious professionals.

  • Breitbart_Savior

    Her job is to manage employees whose job it is to serve cofffe and pastries.

    As a store level manager of a corporation she has now cost the company more $$$$ than if she had simply managed the pouring of cofffee.

  • J2PC

    He must have an invested interest or owns a Starbuck or two in the area. -why else would he have such view for a wrongdoer in his hometown??

  • Alicia.Ashe

    I posted what he said in the comment above what I wrote.

  • the guest

    I've been low key boycotting them for some time, but this makes it official.

  • SpillyNillie

    I suppose you order Tequila?

    I've sat plenty of places and sipped water as I waited. Was never asked to leave....even as others waited for tables. When my guest(s) arrived we ordered. This is the norm. And you know that.
    Enjoy your day.

  • jussaying

    So I guess Rosa Parks should have moved to the back of the bus because she was asked, yes?

  • PhillyFacts

    He's such a desperate opportunist; Kev and TI can have several seats... Irking behinds

  • Mr.LeBrickJames

    White people loiter in Starbucks every day (like the ones who sip on one cup of coffee for 2-3 hrs while they're on their laptop).
    You never see them getting arrested.

  • Tequila Mockingbird

    No, cuz she paid for her seat. Really?

  • WutizstillHERE!

    Here is the truth in the rawest form. When you are hired at a company you are now the face of that company and the values and policies within it. A company takes risk with hiring who they deem to be the best face of their company because the consumers don't see the CEO everyday they
    see the managers and team members that were hired. People are good at hiding their race face for a minute but please understand this manager has had a run in before this this was the escalation of whats been
    happening. Most people addressed probably just got up and left. These black men decided to stay and Tadaaa...RACEFACE!!

  • Karen Brady

    I just watched the video. WHY SO MANY COPS???? Meanwhile someone somewhere is being raped, robbed..

  • mona q

    I have read multiple posts and comments by current Starbucks employees who have advised that they are told in training that they are not to ask or require customers to purchase anything to sit in Starbucks...so I am confused as to why THIS manager feels it necessary to call the police...I also read conflicting reports on various media outlets that state the manager was a black male...interesting...I think that was purposefully done to confuse, justify and minimize the atrocity.

  • Soda

    The Starbucks in my neighborhood solved the loitering problem years ago by removing the tables & chairs. If you want to hang around you can sit on the floor or squat. I wouldn't be surprised if some day they add nails to the walls to keep people from leaning against them, the same way you keep pigeons from chilling on your roof.

  • FukkFolks2018

    You do know this is not the norm. And even if it WERE... EVERYONE IS NOT LIKE YOU. Just bc YOU do it doesnt mean EVERYONE does

  • jussaying

    But it was a crime for all black people to sit in the front back then or are you not familiar with segregation and incapable of understanding the comparison here

  • Kayke

    That's true on private property. Public accommodations can only make you leave when your presence is a disruption. You can't deny service to anyone just because you have a business.

  • mona q

    They end up making money...plenty of people sit there and drink coffee eventually...all the Starbucks I know of allow this and NO complaints...not the ones near universities and not the ones in the business district...this is what they are known for and you an go into any one and see multiple people with laptops working or books reading...it is not a problem and they aren't losing ANY money...

  • Tequila Mockingbird

    I've been at a restaurant waiting for people and they asked us to wait before sitting until all our people showed because other people and their full parties had already arrived and they were to be seated first. I guess it depends on the place. I bet had you been asked to wait on a bench until your party arrived because other people who were all in attendance needed the table you could've gotten up or no?

  • Smith Jane

    I agree with you but I’d need to know more about the situation. Like how long were they patronizing? Was the store packed/crowded? I would have calmly told them that we have a no loitering policy and asked if they were waiting for someone, and if so how much longer? But yeah some profiling was definitely used. I’ve been politely asked to leave an establishment after being served because it was crowded and they needed the table. ?????

  • SpillyNillie

    If the policy is to be enforced, it should be enforced on ALL that don't comply. I'm sure she has allowed people to sit in her store, use the wifi and/or take a leak w/o making one purchase. Did she ask them to leave or called the police? Norp!

  • Pitty Patty

    I said this yesterday if I was those black brothers I would lawyer up and sue Starbucks. Its Starbucks responsibility to make sure their employees aren't racist. That initially falls back on the CEO. So yeah an apology is good but a check is much better. Fuck you, pay me.

    And Kevin Hart just needs to be quiet. I can't stand him.

  • Tequila Mockingbird

    So you know that starbucks isn't private property? Starbucks policy is facilities are for customers only.

  • mona q

    MANY people do...lawyers, writers, students...etc...I know personally of at least 5 people who go daily to hang out...one is a constable, one is an Uber driver and one is an attorney who does not currently have an office...all go there and set up shop...for hours at a time without purchase...

  • Yoni7

    Or killed by the cops co-workers.

  • Tequila Mockingbird

    I'm very familiar. Still don't care cuz she paid. There's no comparison because there's no law saying these guys can't sit in starbucks. IT BECAME A CRIME WHEN THEY WERE ASKED TO LEAVE AND THEY REFUSED. They didn't pay for a seat in the starbucks.

  • J2PC

    Exactly!

  • Tequila Mockingbird

    Yea, cuz it's already been established that not everybody follows the rules.

  • april white

    I worked at Starbucks for 9 years and there isn't a such thing as loitering there. You absolutely do NOT have to buy a single item to sit in the cafe. People can come in and sit on their laptops for hours if they want. You have to treat everyone the same because everyone that comes in there is a potential buying customer. You also do not have to purchase anything to use the restroom, this manager was making up her own rules.

  • the guest

    Because it's not policies, it's the manager's personal discrimination. We're going back to jim crow where discrimination is called a policy.

  • Smith Jane

    Loitering is excessive time being spent there. If they were just laughing/talking/joking for 10+ minutes, not ordering anything, then to me that is loitering. I know black people lol especially black men, and they weren’t quietly looking at their phones lol and I’m sure they weren’t being disruptive per se, but if some people see non-buying customers laughing and joking without buying something then that warrants a conversation with them about loitering. Not calling the cops. Also, most coffee houses are ok with you using your laptops or having study groups there - as long as you e brought something. I doubt that’s what these guys were doing. And when I’m waiting on my party to arrive (really?! Like it ain’t like they were waiting to eat lol they could have brought something lol) I BUY something. To prevent an uncomfortable situation because loitering is a thing and it’s real. And don’t even get me started if the Starbucks is next to public transit lol smh that decreases their credibility as well lol.

  • Being bad is way more fun

    Its funny isnt loitering what Starbucks all about .. Free Wifi etc .. I guess its only a problem when minorities use the store !!!!

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!
  • http://welfareinfo.org angrysolo

    purely, they don’t want a suit and a suit should happen. someone said Mr. CEO should have a check in hand for the pair..

  • SpillyNillie

    Were they asked to wait on a bench?

  • the guest

    Exactly.

  • SpillyNillie

    Sandra, this horse is dead. Can we get a new one, please?!

  • garrisonville

    Also, a white lady who witnessed the whole thing said she's come there plenty of times and sat for an hour without ordering a thing and no one had ever asked her to leave or called the cops.

  • hi-liter

    Was this lady moved to another location, terminated, or did she quit?

  • Tequila Mockingbird

    I brought that up based on your example of being at a restaurant because that's usually where they would ask you to wait. That was pertaining to our restaurant talk.

  • Smith Jane

    I’ve seen study groups broken up if the establishment is too crowded. The thing is, your perception of what’s going on at YOUR local Starbucks doesn’t make loitering any more acceptable. Everyone should be cognizant of patronizing an establishment for 7+ minutes without buying anything.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    i just SNORTED!

  • bhavana

    I can’t believe people even go to Starbucks. Their coffee is overpriced and bitter. I can get better coffee at McDonald’s.

  • Yoni7

    McD's Caramel Frappe is heaven.

  • SpillyNillie

    Same applies. At the start of this dialogue you brought up the use of the table being the issue. So did she ask them to stand and wait or did she ask them to purchase or leave?

  • the guest

    Because she's a white hipster bigot. She'll find a small private or family owned white coffee shop to work at that openly excludes black folks.

  • Kayke

    You seem to not know that...talking about trespassing. Starbucks is public accommodations. They were customers.....
    Please point out the timer in Starbucks that says, you have to place your order within a certain time to be considered a "customer". Also, how were they using Starbucks differently than any other patron? Where are the other arrest for loiters since it's an ongoing problem for Starbucks? These patrons actions where within the scheme of how customers have been using Starbucks....Starbuck's reaction is what was out of the norm and that can and will be proven.

  • the guest

    Best comment yet on this matter.

  • Ladyshopper

    RIGHT!!!

  • SpillyNillie

    Indeed!

  • Shawty

    7-11 Better than Starbucks as well.

  • J2PC

    How do you know they are NOT losing any money? Have you seen their financial spreadsheet and compared it to other establishments? First it might be a good strategy to generate publicity to get the traffic of folks coming in and you have to get them to start buying something in order to receive a set mins free wi-fi via a unique password for the buyer. -it is those who are actually buying that is bringing in income.

    You can't gain something from nothing contributing. Somebody else must be carrying the load to help pay the bills for those looking to take advantage of freebies.

    -it's a good thing that free wifi is a snooping device to catch predators & criminals.

  • A J

    because they refuse to leave

  • A J

    close the inside & make it a drive thru only.

  • Shawty

    Holly said it was policy. The owner Johnson claims he wants to talk. About what? Change the damn policy man. I'm sure he can see it's an issue.

  • mona q

    Not if she is being selective in how she does her job...which clearly she was...it is inconsistent...she allowed white patrons to sit there without purchase as many spoke up that they had been there for hours without purchase while targeting these gentlemen...INCONSISTENT at best. SO if her job is to ensure the safety of the customers, and she decided that the white people were not a threat but that she didn't want the black guys there....that is a huge problem and she either needs diversity training or should have been fired.

  • mona q

    THANK YOU...

  • mona q

    They looked around and asked why THEY were the only ones being asked to leave despite multiple white people saying they hadn't purchased anything...while they should have just left and took it up with corporate, I see their point. I would not have let it get to the point of arresting me though...I would have left and drafted a carefully written letter to corporate as I am known to do!

  • mona q

    That doesn't even make sense girl...

  • A J

    Yup, make it a 2 drink minimun

  • MoniquetheGeek

    Tequila Mockingbird is Holly Hylton.

  • D735

    Here's my opinion in any normal situation if I'm a manager of a business and you're coming to my business and you're not purchasing anything then that means you're taking up space for my paying customers. So then you need to buy something or leave. But in this situation when you're a manager of a coffee shop where people on a day-to-day basis come in to just sit down and relax use Wi-Fi and sometimes they might buy coffee or sometimes they won't. That doesn't automatically assume the loitering. Which leads me to believe that her intentions of calling the police where not simply just because there were in her opinion loitering.

  • Dowoop

    They need to sue this "Holly" character personally as well and the police department.

  • mona q

    There is NO answer for that because multiple people there and the main person who tweeted this out was white and raised the same question not to mention tons of other white people who have spoken up since saying the same thing...so I am with them questioning the cops why they are allowing this when mots of the people in there were protesting that they hadn't purchased anything and had been there for hours...SMDH...I am not understanding why Tequila Mockingbird is so hell bent on justifying the arrest...

  • naughtycorner

    You do know that Starbucks is a publicly listed company for which their financials are available
    And by recent reports they are not losing money in fact they are quite profitable

  • king shun

    blacks should build their own starbucks and wouldnt have these problems i guess that is to far fetched

  • D735

    I'm not defending the Manager at all. But as a store manager myself I've been in situations where I followed the policy to a T A customer has complained and the General manager sided with the customer didn't have my back at all. And I made the same is comment. If the General Manager has a problem with me telling the customer no then he needs to change the policy.

  • Yoni7

    To Kill That Bird is white. PERIOD!

  • Dowoop

    Actually their financials are a matter of public record...They are not losing money!

  • mona q

    Because if they were LOSING money, trust me, they would have signs up everywhere saying that you have to pay in order to sit and I have never been to one that says that...PERIOD. The corporate initiative is that Starbucks have been and are a community hub environment...if any certain location was losing money, that location would have signs up saying paying customers only...I have never gone to one in any city or state where there were signs up...but I have gone to many and there were people sitting around working...if they purchased a coffee, it was probably hours prior...if at all....

  • FukkFolks2018

    thats okay. Instead of building our own we will just take our dollars elsewhere.

  • mona q

    Thank you...I'm not sure who or why these people insist on defending or acting like there is something wrong with going to do what thousands of other white people do daily...SMDH...justifying racist practices...

  • Kemi

    Lol me too. They were waiting on a friend/associate. How did that resulted into arrests? They were probably being polite to not order anything before the 3rd party arrive.

  • http://batman-news.com Roderick2011

    He should be more than likely it will be a Starbucks gift card.

  • FukkFolks2018

    Black owned coffee shop on what used to be Black Wall Street...Durham

    DURHAM, N.C. -- While a viral video showing two black men being arrested inside of a Philadelphia Starbucks is having negative effects on the company's sales, it's actually boosting sales for a Durham coffee shop.

    Beyu Cafe said they have seen an increase in business after the start of a nationwide social media campaign to boycott Starbucks and support local, black-owned shops, Spectrum News reports.

    http://abc11.com/business/beyu-cafe-sees-more-business-after-starbucks-boycott/3356024/

  • Tequila Mockingbird

    Moniquethegeek is illiterate. Nice response. You can't say anything of intelligence cuz you cling to the victim mentality.

  • FukkFolks2018

    they CLAIM at this location and others in the bigger cities that the code to the bathroom is printed on receipts and has been way prior to this. Doesnt mean it cant change tho.

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    if they don't acknowledge a thing, that thing doesn't exist, dontcha know!

  • MoniquetheGeek

    She's white...does that help explain her logic?

  • Tequila Mockingbird

    Yes, it does. When you are asked to leave an establishment and you refuse that's when it becomes wrong.

  • DaughterOfaQueen

    Not sure how to feel about this. SMH now they wanna patronize?

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!
  • MoniquetheGeek

    I'd say...look at the end result. No matter how they got there, as long as they are there now, right?

  • Kemi

    They have an established policy permitting ppl to sit w/o asking them to leave. As long as there are enough available spaces. These two black men were singled out by a racist. Racism is alive and unwell !!!

  • FukkFolks2018

    I can see that. However in folks defense this place doesnt even open up until 730 am. Starbucks opens at 530 am here and most other places. With most folks having to BE at work at 8 might not have been do-able...but now folks are making more of an effort? IDK *shrug* Its out of the way for me (would have to drive 20 minutes past my job) and even MORE out of the way for a weekend trip (I would have to make nearly my whole 45 minute commute for a 6th day) but Im going to try to visit as soon as I can.

  • Kemi

    Thank you... I’m following suit

  • king shun

    where else to another white owned coffee shop?

  • https://www.youtube.com/watch?v=z1lo6u-UIbo Nancy Drew-Natural & Luv’n It!

    LMAO!!!

    (me too, LOL!)

  • free

    for a few weeks while folks in wakanda mode....

  • naughtycorner

    Its always the ones who are so "deep" yet they cant even do some basic internet research before spouting off some nonsense

  • the guest

    Exactly!

    So the white manager went against policy to exert her racism. People don't know that starbucks also has a free ice water policy. You can order free ice water served in tall starbucks brand plastic cup and lid. I noticed white people doing this and I inquired. And is it policy not to refuse ice water and to serve it properly. And the nerve to have black men arrested for not ordering! When they serve tap water on ice gratis!

  • Cocoa Rose

    LOL. I live 5 minutes from this Starbucks and the poster above is correct. People loiter there without buying a darn thing. STFU!

  • free

    she's white. the nancy drews of the world found her online.

  • Sid

    McDonalds caramel frappe is fye and that’s all I have to say.

  • J2PC

    Like a number of fast-food restaurants, Starbucks is a franchise investment business own by different people who pays a percentage of their income to the owners at the top of the establishment.

    Whereas other Starbucks in a franchise might be doing well with profits, someone else's business might be struggling due to the lack of paying customers or a crime-infested surrounding area.

    -I'm speaking of the spreadsheet for each different Starbucks in question and comparing that to others and the establishment as a whole to find out how well a particular branch is performing or measure up to others.

  • free

    you think starbucks is hurting for money???? LOLOLOLOL

  • free

    folk just want to justify this racist b!tch's actions.

  • J2PC

    Not justifying. The truth is you would find out who is paying vs who's not should Starbucks only give a 15min free wifi to nonpaying customers. Those with a receipt will see a free 30-45mins or 1hr free wifi advantange (with a unique log in & pw code) pending on the amount purchased, even by a group setting. -that would be my advise to them. lol

  • Alicia.Ashe

    You are an idiot

  • FukkFolks2018

    Fired

  • free

    this MF is determined too. they have a whole 'nother "profitable" business plan for starbucks lol.

  • http://batman-news.com Roderick2011

    Hell, if she sets up a GoFundme page she will be able to retire if enough crackers know about it.

  • Alicia.Ashe

    I believe it

  • http://batman-news.com Roderick2011

    Yeah TI is trying to be the new MLK.
    Ha,ha,ha!!

  • free

    they have a good iced coffee too.

  • jeniefrumdabloc™

    ???

  • FukkFolks2018

    Havent seen the movie but paid for others to go.

    And aint gonna lie I never knew this spot was in biz. But now that I do know I am going to go check it out.

  • hi-liter

    This is true.

  • Soon2BWife

    If I were them I’d be open at 5am now, should have been from jump but you know how “we” do. No questions about where y’all been all I’m saying is come on in and I will provide such amazing service, variety, clean atmosphere, free wi-fi that they won’t want to go back to SB.

  • CrunchyBlack1

    get a ninja coffee bar, a hamilton beach expresso machine and make your own drinks at home.

  • LeXx

    Took my $2.41 a day from Starbucks bc of this.. just brew my own like I should of been doing all along instead of being lazy...

  • Sally Wright McLinn

    If it was inappropriate why was it company policy to ask persons to not trespass and leave the building? I don't believe the CEO, he's full of it.

  • Sally Wright McLinn

    You do know at one time Magic Johnson was a major franchisee with Starbucks? Yes, if you want to you can buy a Starbucks franchise.

  • FukkFolks2018

    This. Right here. We been started back making our own as a money saving method/ new year resolution since Jan. Comes to find out my13 year old is a hellified barista lol. She be having coffee made and all the stuff set out real nice by the time me and dude wake up lol. We DID like the other drinks and would do them as an occasional treat but eh. We good.

  • Sally Wright McLinn

    Starbucks should post signs "no loitering" like they do with the corner stores. Or how about "wi-fi use is available if you are a paying customer". I see a lot of people come into coffee houses, buy a $3 coffee and use the wi-fi for hours. I have also seen signs in coffee houses that wi-fi is limited to 30 minutes (example). So Starbucks should get with the program and start posting signs with policy.

  • Sally Wright McLinn

    For those of you who are advocating blacks open coffee shops, did you know that you can buy Starbucks franchises like Ervin Johnson did?

  • nomika brown

    I actually agree with you

  • nomika brown

    Agreed totally

  • Sally Wright McLinn

    Could it be that this PA. starbucks is a franchise and they have a different policy?

  • Sally Wright McLinn

    The bro's don't have a case. Everybody followed the law and the policies.

  • Sally Wright McLinn

    Nope. Holly should sue Starbucks for firing her for following the policy.

  • Sally Wright McLinn

    You make a good point!!!! I know a Starbucks near me, it's strictly carry out. They have a window seating area for about 2 chairs.....good point!!

  • Sally Wright McLinn

    Probably because her Starbucks is different than the others. I believe that some Starbucks are franchises, like when Magic Johnson owned Starbucks.

  • MoniquetheGeek

    I see you edited your original comment and added all those extra words after illiterate.

  • CrunchyBlack1

    why would you put money into them if we're boycotting them?

  • Disappointed

    "Loitering is ongoing problem", so Holly chose this day to enforce the no loitering policy? GTFOH! WE all know why she called the police!

  • Cocoa Rose

    Some of the posters on this thread don't hear you though!!! They are still claiming that the manager had the right...

  • naughtycorner

    Starbucks franchising is actually on a limited basis , primarily in their OUS operations. The Store in question is not a franchise and that area of Philly is not "crime infested" again a few secs of google could save you a lot of embarrassment

    Expecting someone to pay before using an establishments seating and facilities is not an exceptionally unreasonable request,( neither ts waiting a few mins for your party to order) There are however multiple issues here , one if it is in fact their policy then it needs to be applied evenly across the board , by several eye witness accounts there were other white patrons (one just before these men ) who had used the restroom without purchasing anything and several others who had not bought anything either and no one bothered them

    Additionally how selective is ones definition of loitering ?, again by eyewitnesses accounts the men were there for roughly 15 mins before things were escalated even upscale restaurants that have strict seating policies will allow you 10-15 min to wait on your party before ordering Compare that as well to the verifiable and anecdotal reports of white folks literally hanging out in Starbucks for hours at end with no disturbance

    Finally Starbucks business model and brand has ALWAYS been the meet with your friends , write your next novel and hang out place .If is this only applicable to white folk then this is discrimination ..plain and simple
    Im sorry that your need to be the "respectable and contrarian negroe seems to be blinding you to this

  • Dowoop

    Let her sue, if she wins she can pay when the other 2 gentlemen sue her.... :)

  • We Can Do This

    It's a lose lose for Starbucks. Holly if fired, will seek a wrongful termination suit against her former employer by simply using her personal judgement.
    Whether if it was bias and based on race, how can it be proven?

  • ………

    Kevin Johnson knows..... his pockets is about to plunge the opposite way of all smiles....

  • Kemi

    You’re so on point. It’s part of their coffeehouse cachet to attract patronage.

  • We Can Do This

    2 drinks every half-hour!

    Black folks have ruined another popular hangout spot for whites....lol! White folks don't like signs!

  • http://www.missjhaneuniverse.com Monday

    When I read that the 'firering' was an mucutal agreement.... I start to believe they were crisis actors... making a mockery out of real racial profiling...

  • We Can Do This

    Or at least a relaxing vacation to a destination where she will be catered to by melanated people.

    The irony!

  • We Can Do This

    Always. It's never the Fun Club when we are included.

    This is to close to equality.

  • the guest

    "Coffeehouse cachet", exactly, and we know what patronage they are trying to attract. The ice water is given away at a loss of the cost of the cup and lid but that loss is ok. But black men are arrested for sitting down and waiting for a friend before ordering which is choice of etiquette at any dining establishment. In a fine dining restaurant on honor alone bread and water are served while waiting for all parties to arrive.

  • Kita Williams

    "by the time me and dude wake up" is he gon be around long with the title you gave him? LOLOLOLOLOLOLOLOLOLOLOLOLOL I HOLLERED!!!!!!!!!!!

  • davine puddin

    When i used to live in atlanta there was a nice black ownee coffee house that barely recieved business. It was around the corner from west egg...i forgot the name of it..they even had a board game night

  • Applebootay

    It can be easily proven. 911 calls are recorded. How many 911 calls were made to remove people for trespassing and what were their race. Easy Peasy...

  • Applebootay

    if they did a simple google search, they will probably find one.....we have them in Chicago...but will people patronize them...

  • Applebootay

    I want receipts on how many times police removed people for trespessing and what their ethnicity was. I can most defintely see it being a policy otherwise, you'd have people sleeping in there...so I get the policy, she obviously abused it...

  • http://batman-news.com Roderick2011

    You have mental health issues.
    Now back to Alex Jones you go.

  • Yashara Bat Orion

    Whether.

  • MissyJ

    While a franchise is technically privately owned it still has to answer to the overall corporate policy and structure. An owner couldn't introduce a new sandwich or menu item. They have to adhere to the corporate goals. Employee training and policies come directly from the parent company.

  • Yashara Bat Orion

    I’m not boycotting ish. The Starbucks in my area in CA are cool. It’s the generation we are in. These people do not care for their jobs and that are not critical thinkers.

  • Guest

    They need to have a time limit as to how long you can sit using their wi-fi. Unless you are buying cup after cup of coffee, get your ass up and let other people sit for a spell.

  • Applebootay

    Yup.

  • Guest

    This!

  • Applebootay

    I haven't heard yet that it was a matter of paying customers not having anywhere to sit....so that tells me she was profiling and deserves to be fired...........people general are in and out of starbucks, some even have drive thrus anyway.....there is one in an neighboring neighborhood where I live and this white lady comes in everyday and just sit and reads the paper. I never see her with coffee....

  • Applebootay

    But was it a matter of people NOT having a place to sit? If that's not the case, then leave them the hell alone.

  • Ozad

    by interviewing the other white patrons that (admittingly) were doing the same thing the black dudes were doing

  • AmericanDream

    Her employment was at-will , she doesn't have a case here

  • AmericanDream

    Starbucks credo is actually to be a hanging out space with the hope that you pay for something . Keyword: hope .
    Again it's in their mission statement

  • MsPam

    If black folks boycott everyone who is a racist, we wouldn’t have grocery stores, schools, parks, clothes ( designer) gas stations, cars, doctors, lawyers, teachers, shopping malls the list can go on!

  • AmericanDream

    Nobody asked for your advice and that has nothing with the topic being discussed

  • FukkFolks2018

    Lol yes. He been around for 2.5 years now lol. He just dude. My guy. That fella. Garsh it DOES sound bad. *snorts*

  • MsPam

    I just let one five minutes ago!???

  • FukkFolks2018

    I normally feel just like this. Aint gonna lie. And I am really extra serious about my coffee. Like will pay big money for a good cup of java. But this time I am with it. They just rubbed me the wrong way. But I DO understand your point of view too. Sure do. To each and that is more than okay!

  • AJ

    ????I call mine grey-haired man. Together 11 years.

  • ?Patty Kakes?

    I don't find him to be a very good CEO. Stop talking and make this go away as quickly as possible. Although I still won't be spending my money there

  • FukkFolks2018

    Im laughin so hard.

  • Tam

    Still not a basis for firing.

  • FukkFolks2018

    This is their solution.

    Starbucks says it will close its more than 8,000 U.S. stores for several hours next month to conduct racial-bias training to its nearly 175,000 workers.

    The announcement comes after two black men were arrested in a Philadelphia Starbucks store, sparking protests and calls for a boycott on social media.

    Starbucks Corp. says the stores will be closed on the afternoon on May 29. Its corporate offices will also be closed at that time.

  • AJ

    ? Sometimes I forget and call him that in front of new people. The looks are hilarious. So when you said "Dude" I totally got it. You made me laugh too. Much needed nowadays. Thanks.

  • DaughterOfaQueen

    Nope, we shouldn't be an afterthought.

  • Malcom Flex

    You got a 'dude' and a 13 year old daughter? Don't sleep keep your eyes open!!

  • MoniquetheGeek

    I understand. I try to support as many black-owned businesses as I can as often as I can. But I'm not always aware that some of these businesses exist. Sometimes it takes an event like this for people to patron black businesses.

  • FukkFolks2018

    His 11 yo daughter is there most times too. That man aint stuttin those kids. Thanks for your ongoing concern Malcolm.

  • zero options

    I stopped visiting my local starbucks, one creep there sits in the corner with magazines, a laptop for hours and hours, one of the employees said he was looking at "porno".
    I thought they had blocked most of that crap, If he's using a VPN he got through though.
    Point being, he's never been asked to leave, ever...

  • DaughterOfaQueen

    Same.

  • TheWildChild

    Yeah ? loiter to the waves of the free Wi-Fi??? that's why I can't never find a seat in that place. ?

  • Shawty

    But its funny that they make stupid as policies they make you guys follow then don't back you when it hits the fan. I'd start giving out their numbers to explain the bull.

  • CrunchyBlack1

    umm build our own like the black wall street and many other black areas during segregation. which was bombed by terrorist by the way!!

  • CrunchyBlack1

    do as thou wilt!

  • Connie

    What did Kevin Hart say?

  • MsPam

    There’s lie the problem, segregation, it hasn’t worked for us at all!

  • jussaying

    No you still don’t understand. It was the LAW for her to sit in the back if a white person came on the bus. She BROKE THE LAW when she refused to give up her seat. There were DIFFERENT LAWS BASED ON SKIN COLOR WHICH MADE THE PRACTICE OF APPLYING SAID LAW INHERENTLY UNJUST. That is segregation. The incident is THE SAME because they were asked to relinquish their seat for being black and the SAME REQUEST was not applied unilaterally to all people “loitering.” Therefore her decision to call the police on them for “trespassing” is UNJUST unless she can show that she has made similar calls to other patrons of various racial backgrounds. Since she has no receipts, it makes her “discretion” to single out individuals who were not in any other way disturbing the peace flawed and skewed.

  • ann left

    Starbucks does't franchise to individuals.

  • Tequila Mockingbird

    No, you still do understand this is NOT a segregation issue are you serious?

  • jussaying

    It is not “separate but equal,” but it is an instance where the law is NOT THE SAME for everyone (which was a core component of segregation). These are the correlations we are making. Why is that difficult for YOU to understand?

  • Tequila Mockingbird

    I get it but not the way you want me to. Trespassing is trespassing. Once you're asked to leave an establishment and you refuse is what makes it a crime. I don't write the laws.

  • jussaying

    Then the onus is on her to prove that she used “best judgment” to kick them off the premises when she nor any of the patrons were in any immediate danger by the men, and or b, when there isn’t a clearly defined criteria which defines what trespassing is in Starbucks company policy. It is ALSO illegal to discriminate against people based on age, race or skin tone, or disability (to name a few), and since she cannot prove that her decision was not racially biased, that is what makes what she did a violation and makes Starbucks liable for a lawsuit.

  • Tequila Mockingbird

    They also can't prove that it was racially biased. Wasn't she black btw?

  • jussaying

    They stated she was white however if she is black, that still doesn’t negate that she can be racially biased. There are black people who subscribe to racist ideals. And they can, she’s noted that the store has a problem with loitering and she has asked many people to leave. The retail stores all have cameras in the back. They could go through them. If calling police is a routine occurrence for her to deal with the loitering issue, there should be record of those calls and/or evidence of arrested individuals records from being booked at the precinct as well.

  • Malcom Flex

    All right. No disrespect.

  • jussaying

    They actually don’t have a clearly defined policy for managers to evacuate “trespassers” it is ambiguous and to store manager’s discretion.

  • nick c

    If policy says to call the police and you call the police and then you get fired you sure as hell can sue. Most employers will fire for a different reason reassign you where you would want to quit or demote you to quit or cut your hours so much you will quit. The objective is to get the employee to quit not to fire them.

  • Applebootay

    Just come to Chicago....everyone segregated....Hyde Park is probably the most diverse area, you know where the Obama's live....but its small and pricey and its under major gentrification....Oh....I digress

  • Applebootay

    Oh no, I could care less about the firing because I know that is a faux firing...I'm sure she was given a severance pay, if she accepts, she can't retaliate...but the bigger issue is...if it was racial profiling or not....

  • abby500

    And I bet Mr Johnson paid Holly’s ass for leaving. I would have left her working there so she could be judged and ridiculed.

  • abby500

    Yep...holly got paid

  • Hmmm~?

    I still don't understand this situation. This is how all public places of business operate. Either buy something or get out. Those men had several opportunities to buy something, yet chose not to. Talking about them being "real estate agents", okay so why couldn't they buy a $2 cup of coffee? The manager was not in the wrong for calling the police, especially if loitering is a frequent issue at that location. The two men's reasoning for loitering doesn't make sense either. If they were waiting for a "client", did they plan on leaving once this person showed up? Why didn't they just wait outside once they asked them the first few times to leave? Everything the manager did makes sense, yet nothing the two men did makes any sense at all.

  • Mind Yo Business

    It wouldn't be that big of a deal if that treatment were for everybody. Other white patrons admitted they too were there without buying anything and were not asked to buy or leave. You don't find that strange?

  • Trill Did It Again!

    stories like this make me ashamed to be so called Black... Three idiots refuse to buy a 1.25 cup of coffee

  • the guest

    Because the white female manager called the cops to sic the police on black men she wanted to exert power over and humiliate. The slavery/overseer parallels are astounding.

  • the guest

    Of course.

  • the guest

    What she did was dangerous. And she did it covertly. Surprised the police on them. She’s a real POS. These police could have hurt these men. I want to hear the tape of her call to the police. I want to hear how she described these men. THAT tape may be why the Starbucks CEO is acting right.

  • the guest

    Harry Potter was written is a coffee shop. JK Rowling’s shares her lif3 story all the time. Says she was single mom on welfare and would go to local coffee shop for hours and write Harry Potter. I’m certain she was never arrested for loitering. What that bigot Starbucks manager did is counter to coffee shop culture.

  • the guest

    Holly was fired for violating customers civil rights and what ultimately amounted to the filing of a false police report. And Starbucks has video and witness statements to her wrong doing.

  • the guest

    They use trespassing threat to cover up their discrimination and to get rid of a discrimination complaintant.

  • gail fowler

    Wait one minute why is there double standards going on in this situation. Did you not hear or read the article that a white person stated they had been in the Starbucks for hours and did not purchase anything also a white woman asked to use the bathroom and was given the key without any questions asked of her. In addition, if I waiting on someone why is it that an African America person cannot wait until all the parties arrive before ordering. And I am sure if one of the two blacks guys had been one white and one black it would have been no problem. What I see from the situation is it was straight up racism on the managers part and the two were not loitering the place of business. And if they waited outside it really would have been a problem if they stayed outside in front of the building for a period of time it might have been a whole different scenario with guns drawn.

  • naughtycorner

    i doubt you are black but if you are , I am guessing you would be ashamed to be black regardless

  • Tony

    Starbucks isn’t $1.25 stfu pls

  • Trill Did It Again!

    I am so called Black as I've already stated .. but since you cant refute my statement with facts .....have a good evening

  • EMILY POST

    Seems like that starbucks has a serious issue but is it really that serious to have a woman posing with her hair not combed giving the black power salute like she is a member of the black panthers. LOL At least Sandra did not use that photo... Cause thats the photo that I usually see pertaining to this story or the two black guys in handcuffs.
    I reserve judgement until more information comes out.

  • TawnyDelux

    What Starbucks has $1.25 coffee?

  • http://www.missjhaneuniverse.com Monday

    I bet you are so perfect
    Go ahead Don Lemon

  • http://batman-news.com Roderick2011

    Oh the Don Lemon reference again.

    I'm not perfect but I can debate without insulting strawman arguments.

  • http://www.missjhaneuniverse.com Monday

    You started. I only returned the favor. Clear ad simple

  • http://batman-news.com Roderick2011

    I called myself Don Lemon?