Criminal charges have been upgraded for a former Houston 911 operator who hung up on over 1,000 emergency callers because she didn’t feel like talking.
Crenshanda Williams, 43, was terminated from her position as a 911 operator after a caller reported she hung up on him.
Williams later admitted to her investigators that she often hangs up on 911 callers “because she did not want to talk to anyone at that time.”
One of the callers was a security officer who called in to report street racers in an area where drivers were killed just weeks earlier.
As he began talking, Williams abruptly disconnected the call. A recording caught her muttering to herself, “Ain’t nobody got time for this. For real.”
Another caller dialed 911 to report a robbery.
“Houston 911, do you need medical, police or fire?” Williams asked.
“This is a robbery,” he said.
Williams sighed and disconnected the call.
The man called back and spoke to another dispatcher.
Police initially charged Williams with a misdemeanor and released her on $1,000 bond. But her charges were upgraded when the scope of her crime was revealed.
An investigating into Williams call logs revealed an “abnormally large number of ‘short calls'” with a duration of 20 seconds or less. Authorities determined she disconnected over 1,000 911 calls, including a call where someone died.
Williams is scheduled to go before a judge on October 17.
She faces two Class A misdemeanor charges of Interference with an Emergency Telephone Call. If convicted she could spend one year in county jail and be fined up to $4,000 on each count.
