A technical malfunction has left thousands of Rush Card users without funds to pay their rent, bills and daily necessities.

Media mogul Russell Simmons has reached out to his enraged customers through social media posts. Simmons took to his Facebook page to say Rush Card employees are “working 24/7” to resolve the malfunction.

Simmons said the Rush Card malfunction, which started on Oct. 11, is the result of a maintenance upgrade to “a new processing partner” that didn’t go as planned. Simmons promised to waive all card fees from Oct. 11 through February.

Rush Card users depend on their employers to direct deposit their paychecks. They can then withdraw funds from ATM machines and use the Rush Cards as pre-paid debit cards in stores and gas stations.

The malfunction has affected every Rush Card customer across the country.

But according to a writeup in the LA Times, mainstream media is largely ignoring the financial disaster because it only affects lower income and needy Americans.

It’s hard to imagine CNN and Fox News staying silent if Bank of America abruptly blocked access to customers’ cash for 10 days.

From LA Times:

The technical disaster has unfolded largely under the media radar, possibly because members of the card’s customer base live under the media radar. They’ve certainly been outside the customer base of the big banks — typically they’re the “unbanked” or “underbanked,” in industry parlance. Those categories encompass as many as 68 million adults, or up to one-third of U.S. households, according to the FDIC. A large proportion are black or Hispanic.

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