Nipsey Hussle’s Marathon Clothing Responds to Complaints About Delayed Orders

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Nipsey Hussle's Marathon Clothing Company is doing brisk business online. But customers are complaining that they haven't received their orders after paying for their merchandise with credit cards.

Business was great before, but now the orders are off the hook ever since the 33-year-old rapper was gunned down outside his store in March. The staff is having difficulty keeping up with the orders - and tensions have begun to flare online because customers see rappers and ball players getting their merchandise on time.

The drama started when former NBA player Matt Barnes took to his Instagram page to speak on the widespread complaints and to share his experience while shopping at the Marathon store last week.

"Wanted to speak on this real quick.. I was in the store last week to buy stuff for the family & when I posted what I bout on my story I got a lot of DMs w people telling me they ordered stuff & never got it. When I tell you that store was FILLED w fed ex boxes for everyone’s orders. They gonna get y’all right!"

One customer responded on Barnes's Instagram page, saying it's great that he received his things, but Marathon staff should at least answer her emails.

"my mom was sic for 5 months nobody gave a f*ck & my rent be due I got a business too! I would've never allowed 2 million orders after your owner dies people spent their hard earned money supporting this store at least they could answer my emails after waiting a month and no confirmation or tracking number! But you celebrities get all access to all the clothes while I wait a month for my stuff! That's wrong! That's now ho your run a business! My money maybe nothing, but I work my ass off & I support black business wen I can! I got did shady [sic] that's not right!"

Barnes, in his characteristically misogynistic style, responded back:

"You're a fuckn clown.. make your own sweatshirt then you won't have to wait for shit! I tell you some people don't get it. God bless you & your family".

A Marathon employee addressed the issue by posting a message to customers on social media.
 

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  • Curvy Divas

    Unless you order from Amazon or a store has same day shipping most packages delivered by USPS take 2 to 8 weeks for standard delivery.

  • CookieMobster

    I hate that Matt Barnes called this person a clown. That was so uncalled for. You could and should have been encouraging and said "be patient the store is certainly going through some growing pains due to the influx of orders. I'm certain you'll get your packages bro." Mr. Barnes is in fact the clown in my opinion.

  • lovelygamour

    of course there are delays. it was a small store to begin with also it hasn't even been that long. large mass produced items can get to you within a week or two. things from small places can take a month or more. that's why the chargeback process gives you time.

    IT SOUNDS TO ME LIKE A BUNCH OF PEOPLE WHO WANTED TO SHOW OFF BUT CANT AFFORD IT. they would've tried to wear it one time and return anyway.

    I hate people like that. wear it one time and return can f up a small business and its the reason why some high end stores wont open in certain areas. its why best buy makes you show id for some items. theft is an issue but the most prevalent is buying to return. see any real housewives show.

  • Yoni7
  • Ruth

    Black people dont know how to support each other. Matt was on point.

  • abby500

    Unfortunately I saw this company. Major demand and a thin staff. It’s ok because how were they to know he would die. They need to hire more people. And most importantly respond to ppl with updates.

  • abby500

    I have my own online business and I ship same day. BUT if something happened to me... my website/business would be in shambles.

  • missmiami305

    Business is business. Marathon on some personal ish. Don't take orders unless you can fulfill them.

  • Michelle Peele

    So did i miss the post on John Singleton's funeral and the outdated will from 1993 which left his daughter Justice the sole beneficiary? Oh and Stevie Wonder was at the funeral...Stevie Wonder is at everybody's funeral. I think celebrities contact him first to check his availability before making funeral arrangements!

  • hi-liter

    Not surprised as family and friends who work there are prolly numb and still grieving trying to carry on Nipsey’s legacy. That’s why his Family, his Mother, Father, Brother in particular got to take over and run the Marathon like Nipsey did when he was alive.

  • KLove

    LOL...so is that the secret....I wonder what regular folks got the $$ to run around in $3K Fendi sweatsuits....buy and return LOL....i would try that, but thats tacky AF, and the folks at Neiman I'm pretty sure are hip to that trick.......I bought my stepson some $700 Gucci sneakers for prom....im damn sure thought about returning them joints since he only wore them once, and we dont wear the same size...but i was like imma let him keep them and dont ask me for ish else for the next 3 yrs

  • Yoni7

    What is your business? I want to support. Are you in @theblackmall directory?

  • Soda

    That was true years ago or if you order from China, but most stuff is delivered before 2 weeks.

  • E-VannaRootsAllEvil

    Did Matt Barnes have to go awf like that tho?

  • She.Is.Not.Ready

    3-5 business days....unless the order is coming from China....2-8 weeks is unacceptable.

  • Dontgetdraggedhoe??

    Chill tf out
    They didnt have the inventory like that. I shopped there once and they were out of size m and s for most female stuff. I came back 2 days later and they had some but not a lot. The nipsey tragedy skyrocketed their sales they gotta get the ish made. ?

  • Blaque Mahogany

    But he ended it with, "God bless you and your family". Lol.

  • Dontgetdraggedhoe??

    Do not tell anybody on gossip blogs what your business is. Even if they mean well, somebody is watching and waiting to be a jerk about it or until you comment something they hate then they’ll be on your website trashing you. True story.

  • NewNew

    I recently ordered something from a black owned business and was shocked that it will take up to 4 weeks for delivery. I am happy to wait for it though. The product isn't a need, it's a want. If you want it I'm sure you can wait for it. Customer service is important though, so I get why the customer would be annoyed that they haven't received any response from the company, especially if their payment posted already.

    Matt Barnes needs to pipe down and mind his business.

  • Rayscoty

    All this fuss over a t-shirt and sweat pants

  • Trace da Ace

    chile'!!

  • Dowoop

    Going to a store and buying something is not the same as ordering it online. You go to the store like he did and you'd have your shit right away too.

    But they should do something about customer service... Send out a back order email or something.

  • 11pink123

    They can’t be real Nipsey fans if they have no understanding of why they need to wait. That’s crazy. ????

  • 11pink123

    Matt Barnes???

    Make your own shirt??????

  • Sassie

    He didn't. The "clown" remark was unnecessary.

  • Jorjapeach

    TMC is not a large commercial business. It is/was a small black owned business. The volume of orders that they have received post Nipsey's departure is astronomical compared to the sales they were having prior to his death. It's evident that it's going to take a little longer to get your merchandise or your email read and responded back too.

  • Sassie

    I think Stevie just trying to be relevant. Did he even KNOW John Singleton?

  • Sassie

    Well said and SO true.

  • Lisa Left Eye

    I sympathize with both sides of the issue. That being said, i think ppl underestimate the power of capitalism and how it influences transactions. if i pay you, i want the service or product delivered pronto. Money doesn't stop flowing just because death occurs. Perhaps one day our world will learn to stop prioritizing profit over the human condition. but i doubt it ?

  • Lisa Left Eye

    Oh and Matt Barnes is a true idiot

  • Renee26

    That's what they get for jumping on the damn bandwaggon... Could've spent that same money supporting a locally owned black clothing store and gotten better service.

    Same complaints I see about Fashion Nova and a lot of IG thot owned boutiques. FN sends celebs free clothes for marketing but take their time filling orders... I'm not even gonna start on these fraud boutique owners who got popular on IG

  • Renee26

    Matt honey....it's bought ok

  • Renee26

    ? he snapped...then blessed her! ???

  • Renee26

    They weren't reeeaaady!! ?

  • Renee26

    They had to wait for it to ship from China ?

  • Renee26

    You know he's childish as fawk

  • Renee26

    I HOLLERED

  • Renee26

    1993??? ? somebody done hid the updated version!!

  • Renee26

    Never saw him a day in his life

    :tiptoes off:

  • Renee26

    Which is her point... Don't bite off more than you can chew

  • morenYAHdelsur

    I mean this was expected. I honestly thought they’d put a halt on sales for a while. At least the staff put out an update assuring consumers their merchandise is coming. Can’t please everybody.

    Long live Nip ?

  • Chaseboogie The Prince

    Common sense would tell people that there would be a surge in sales after his death and the backlog would be long. Second, half of these fools are just bandwagon fans. They are buying things because he died, had he not died they wouldn't even be purchasing the clothes. I kinda agree with Matt on this. Sorry.

  • 11pink123

    Right they wasn’t expecting the whole world to make an order. Even Nike can’t fulfill 2mil orders in this amount of time.

  • Renee26

    Ok!!

  • Renee26

    ? where are YOU ordering from??

  • free

    they took orders with not enough merchandise and now that shyt has to be made. same thing that happened to me when i ordered thanksgiving dinner from my local soul food store. they got too big for their britches, took a bunch of orders, and then gave me raw food after i had to wait hours, then call my husband and have him wait for more hours to pick it up.

    what marathon should have done was managed the expectations. i would have emailed everyone and said "due to the large volume of orders, shipments may take up to 12 weeks. your credit card will not be charged until the order is shipped."

  • Michelle Peele

    Ion even know...LOL... Wonder if he sang or if he took on another role, say, pallbearer!

  • 11pink123

    Matt Barnes be on one. That should’ve been the last person they sent they complaints to. ?

    He was being nice. Trust me he can be worst.

  • Michelle Peele

    Prolly buried it with him! LOL...smh! Somebody tryna hold on to some coins! I'm side-eyeing his Momma!

  • Jorjapeach

    I'm sorry the TMC was running and operating fine prior to Nipsey's death. Who knew that he would die? I didn't, did you Renee26? Like a lot of other celebrities, Nipsey's stock, merchandise & music went up & in higher demand after his death...basically he was worth more dead than he was alive. So what you are both saying makes no sense. I'm sure they have a team of people working on getting those order out...Nipsey had a gang of people that loved him and will not allow his legacy or his store to fail.

  • Lisa Left Eye

    I agree with you completely. nipseys passing got a lot of media coverage and i think they say his album streams went up 1000 percent. They knew business was about to boom. I suspect they knew that a flood of customers was coming and they didn't want to deter 1 cent of that money so they charged all those ppls cards and worried about fulfilling the orders as moreso of an afterthought. Customer service goes a long way though and like u said if they wud have been more communicative they cud have avoided the negativity. i think customers wud have been forgiving in this instance but once u start blowing ppl off then theres no lomger sympathy

  • 11pink123

    If they can’t wait than ??? go make your on shirt. Just like Matt said..

    Most people know why they need to wait, f—k those who don’t. Trust me if Nip himself was here, he prob would’ve tried to figure out how to get 2 million orders out in 1 week. But I think they made it very clear at the funeral, none of them think like him. They are doing they best. Chill out.

  • 11pink123

    Right. And most of them had Crenshaw stuff before he passed. At least all the LA athletes and rappers did. They were always at that store.

  • Lisa Left Eye

    I haven't purchased anything from them so i will assume the chill out comment isn't directed at me.

    The sentiment reflected in your comment is very incompatible with a sustainable business which is really my point. Our society dictates that even in the face of tragedy, the show must go on. does wallstreet come to a halt when someone dies? Do those numbers on the stocks stop moving? NO. Because the bill collectors are still coming and the world is still moving. Not even death can halt capitalism

  • KcoolMuziq

    I'm more concern about the details of Nipsey's tragic murder.....

  • Jorjapeach

    Right on the money!

  • Jorjapeach

    Right...his death was unexpected...which almost always causes a surge in the purchase of the famous deceased merchandise!

  • Jorjapeach

    Exactly....

  • Sasha

    Ole girl went mad dumb in her post. A bunch of typos will fuck your point all the way up. Calm down lil clown.

  • Jorjapeach

    Matt Barnes is who he is...he's never been one to be polite or considerate. Not saying it's right, but that's Matt Barnes for you! Not surprised by his antics at all!

  • Renee26

    Despite the unexpected tragedy, you can limit the orders online. When you have your inventory linked the system can tell buyers items are low in stock or sold out.

    They made enough money off those orders to at least hire more staff to handle the email responses

  • free

    website still open with no note about shipping delays. everything but like 4 hats still available. nothing on backorder.

  • EMILY POST

    So these people were not shopping there prior to his death ?.... wow Weirdos ...

  • Lisa Left Eye

    Lol smh i guess them n*ggas said they not missing out on NO money

  • Renee26

    By the way are you GApeach??

  • HoneyHitchcock

    ?????

  • HoneyHitchcock

    Right, I think that a lot of the readers missed the part where Matt said he went into the store. That’s definitely a benefit of being a celebrity, because the store isn’t currently opened to the public.

  • Rmicu

    Agree. So you want them to answer every email and prepare orders for shipping? Patience is needed in times like this. I'm glad they put a statement our

  • Jorjapeach

    Who said they haven't hired more staff? How much staff do you expext them to hire in such a short time, when overnight they literally got millions on top of millions of orders. Not to mention, now their manufacturer has to produce these new massive orders as well, which is another delay!

  • Lorenzo Chaps

    They need to put a notice up on the different items advising customers of a back order date BEFORE they pay. It's only right.

    They have to increase their orders with manufacturers and get extra stock. The volume of orders isn't the norm so please be patient.

  • Lorenzo Chaps

    Yep, let customers know the items are back ordered before you accept their payment. Bad service gets too much attn and it's not worth it.

  • abby500

    Ooooh I would never. EVER. Thank you, though! ?

  • 11pink123

    They don’t need to do nothing. Real Nip fans would understand and wait. That does not need to be said.

  • 11pink123

    Ain’t nothing wrong with them supporting the movement but have some concern for the family and wait.

  • LLC

    lmfaooooo calm down lil clown

  • Kimberly King

    Lmao girl ! Then had the nerve to call the lady a clown. Lol I cannot.

  • Society has changed

    The lack of understanding produces high amounts of ignorance. These foolywang customers just worried about being fashionably noticed with their Crenshaw gear!

    However, Blacc Sam should’ve prepared better for this, but I bet he was not anticipating this crazy demand... He’s mourning folks, let him get himself together! Damn, that’s common sense for the small percentage of folks who are empathetic!

  • PrettyPetty

    If not's about Nip fans it's about business and most if not all online retailers let you know there is a back order for said order and make it very clear.

  • E-VannaRootsAllEvil

    I see that he need to grow up

  • E-VannaRootsAllEvil

    Very too much time for an unknown

  • E-VannaRootsAllEvil

    Right leave GOD outta your cursing

  • http://www.khazmoz.com Meech Dolla

    im still waiting as I know its tuff being a black business owner....But black folks just gotta do better when it come to business....You think Jeff Bezos get shot Amazon Prime aint gon work?

  • Corey Q Morgan

    The very thing Nip was championing will be destroyed simply because NO ONE has been employed to contact customers to reassure them. No email responses. No phone calls. Nothing. Just watch how other Black businesses suffer in its wake.

  • The Dabb Hatter

    Barnes can suck a dick ,fuck that piece of shit talk trash like he won't get fucked up too, this store is still taking online orders ,which is fucking dumb as fuck, they can not handle this situation and for all you fucks this includes Matt barnes stop making excuses for people that dont know how to run a business, they have horrible customer service and fucked up buissness ethics. This shit was going on before nipsesy untimely passing so fuck all you fucks talking about patience . Learn fucking BUISNESS ass hats