Cleveland Dispatcher Under Fire for Heartless Handling of Amanda Berry’s 911 Call

Gina DeJesus Amanda Berry Michelle knight

The Cleveland 911 dispatcher who took kidnap victim Amanda Berry’s call on Monday evening may lose his/her job for the callous way the call was handled.

The unidentified dispatcher was cold and lacked empathy when Berry dialed 911 to report she had been kidnapped and held in a basement for 10 years by former Cleveland school bus driver Ariel Castro, 52.

Audio of the 911 call angered many Cleveland residents who demanded to know why the unsympathetic “call taker” didn’t keep Berry on the phone until police arrived.

Cleveland Plain Dealer editorial cartoon by Jeff Darcy

Cleveland Mayor Frank G. Jackson thanked the residents for their concern in a statement posted on the Cleveland police website.

“While the call-taker complied with policies and procedures which enabled a very fast response by police, we have noted some concerns which will be the focus of our review, including the call-taker’s failure to remain on the line with Ms. Berry until police arrived on scene. Please be assured that this matter will be investigated, and if necessary, appropriate corrective action taken.”

Berry, 27, was rescued from a Seymour Avenue house along with her 6-year-old daughter, Jocelyn, who was born in captivity.

Two other women, Gina DeJesus, 24, and Michelle Knight, 32, were also rescued from the home by a neighbor, Charles Ramsey, who heard Berry’s cries for help. All 3 women have been reunited with their families.

Jocelyn Berry

According to police sources, Castro would often take Joceleyn out of the dungeon to visit his mother on the weekends. The woman who Jocelyn referred to as “grandma,” home-schooled the little girl. Castro reportedly told his mother Jocelyn was his girlfriend’s daughter. But police are trying to determine how much Castro’s mother knew about the kidnapping.

Sources say Jocelyn called Castro “daddy.” The child’s paternity has not yet been established.

More from Sandrarose.com:

  • 3 Women Missing 10 Years Found Alive in Cleveland Home
  • Cuba Hands Over U.S. Fugitives Who kidnapped Their Sons and Fled to Cuba
  • Police arrest mother, aunt of suspect who shot baby in stroller
  • Man Charged With Killing Woman, Raping Her Daughter
  • The Cleveland Plain Dealer editorial cartoon by Jeff Darcy



     


    43 Responses to “Cleveland Dispatcher Under Fire for Heartless Handling of Amanda Berry’s 911 Call”

    1. 1
      INTENSEMOCHA THE ANTAGONIST says:

      I THOUGHT SHE COULD HAVE STAYED ON THE PHONE WITH HER UNTIL THE POLICE ARRIVED :coffee: BUT I’VE FOUND DISPATCHERS TO BE LIKE CUSTOMER SERVICE, SIMPLY THERE TO TAKE THE CALL, BUT NOT REALLY GIVING TWO FAWKS :coffee:

    2. 2
      Trendsetter says:

      This is such a sad story…

    3. 3
      INTENSEMOCHA THE ANTAGONIST says:

      AND MAMA’S ARSE KNEW ABOUT HER SICK SONS, ALL OF THEM AND THEIR PERVERSION, SWEETIE IF YOUR SON IS NOT BRINGING OVER A WOMAN TO VISIT, ESPECIALLY DURING THE HOLIDAYS AND FAMILY GATHERINGS, THAT’S A SIGN-BUT HE HAS THE AUDACITY TO BRING A CHILD WHO REFERS TO HIM AS DADDY, BUT YOU AINT MET THE MAMA BUT YET YOU FEEL INCLINED TO HOME SCHOOL HER, BIATCH PUHLEEZE-FRY HER ARSE TOO :coffee:

    4. 4
      NaijaGal says:

      they need to fire the dispatcher that handled Uncle Charley’s call too…hmph…he was such a prick…and yeah the momma knew some chit wasn’t right…just cause you don’t ask don’t mean you’re not trife for keeping the bullchit going

    5. 5
      luVn_liFe... says:

      SANDRA
      Thanks for Putting up a pic of Michelle,That poor woman has a LONG battle :no:
      All three womne do,However michelle’s life has been simply tragic

    6. 6
      nybrn2 says:

      I’m just glad these women are safe!!! I’m really tired of these crazy MF’s out here with their enabling mamas!!!

    7. 7

      That poor baby. This all around story is rediculous.

    8. 8
      luVn_liFe... says:

      Police continued to say little Tuesday about Michelle Knight, the third woman found in a Cleveland home this week after she disappeared more than 10 years ago.

      Knight, 32, walked out of the house Monday on Seymour Avenue along with Gina DeJesus after Amanda Berry broke through a locked door with the assistance of a neighbor, Cleveland police said at a news conference Tuesday. All three women were described as being in “fairly good health.”
      The disappearances of Berry in 2003 and DeJesus in 2004 generated widespread attention and searches over the past decade, but Knight’s case drew little notice. No photos of her have been released.
      Deputy Police Chief Ed Tomba acknowledged Tuesday that most of the investigation over the past decade had been “geared toward” Berry and DeJesus. Knight, he said, “was the focus of very few tips.”

      He and other authorities would say little else about Knight, except that she had been missing since Aug 22, 2002. Even her age is uncertain; it has been reported as anywhere from 30 to 32, although public records indicate that she was born in April 1981, which would have made her 21 when she disappeared — an adult with the right to leave home if she wanted.

    9. 9
      Trendsetter says:

      I read that neighbors called the police because they saw the women naked in the backyard with leashes on…but when the police arrive they supposedly check out the premsises and left…

    10. 10
      FuturedocDonte says:

      So I’m the only one weak at the picture of the hand coming out the screen door :waiting:

    11. 11
      69 says:

      Sandra

      Another prominent Atlantan has been charged with a DUI, what’s going on in the A? :smack:

    12. 12

      The dispatchers don’t give a chit about whos calling in for what. Thats just a check they’re getting to them.

      Where did y’all hear the tapes being played?

    13. 13
      luVn_liFe... says:

      @TRend..
      Media reports of multiple calls to the Cleveland Police reporting suspicious activity and the mistreatment of women at 2207 Seymour are false,” spokeswoman Maureen Harper said in an e-mailed statement.

    14. 14
    15. 15

      I bet that dispatcher wished she handled that ish different :tea: this is a awful story though

    16. 16
      NaijaGal says:

      I read that Michelle was slow…bless her

    17. 17
      luVn_liFe... says:

      Dinickle described her cousin as mentally challenged.

      “She had a mind of a child. She was slow,” Dinickle,MICHELLE KNIGHT’S cousin said.
      Nicknamed “Shorty,” because of her diminutive 4-foot, 7-inch stature, the family thought Knight might be with the brother of a brother-in-law, but had no phone number to contact him.

      News of her discovery came as a shock to brother Freddie Knight, who didn’t know she was missing until he saw the story on TV.

      “I was freaking happy as hell, because I didn’t know my sister was kidnapped,” he said. “My mom never tells me anything.”

      Knight said their mom, who now lives in Naples, Florida, kicked him out of the house when he was 14 and they remain estranged.
      :smack:
      UNREAl her BROTHER HAD NO CLUE THIS YOUNG LADY WAS MISSING!

    18. 18
      luVn_liFe... says:

      Michelle’s Mother was on NBC TOday this morning,but the bissh cant even produce a PIC of her own FcUKIN child!
      bissh SAT down somewhere

      Michelle hasnt even spoke to her mother YET and I can see WHY

    19. 19

      :wtf: is wrong with folks :no: @ #17

    20. 20
      luVn_liFe... says:

      @jenie
      THAT’s FcuKiN NUTS right! DaFuGG!

    21. 21

      The fugg???

      Her mom needs to be held accountable. :no:

    22. 22

      Donte,

      I stared at that picture for a good 45 seconds. :smack:

    23. 23
      luVn_liFe... says:

      AS Far as the 911 operator,he definitely needs More training.The way he handled the call doesnt JUST Fall on him,what about his supervisor and other superiors??

    24. 24

      I swear there are some backwards folks out here Luvyn and the main ones giving damn birth :rolleyes: and there are people out here that truly wish they could have kids…… and then you have idiots like this…… No words ….. this damn story is getting worse and worse :sad:

    25. 25
      luVn_liFe... says:

      @RAZZ Yes Her Mother does and SO DO YOU!!! dAFuGG is that in YO GRAVIE!!?!? :blink:
      Wut KINDA Cut and pasTe mess is that lol

    26. 26
      luVn_liFe... says:

      @jenie
      Exactly where my ANGER is coming from with this damn lady who has the audacity TO be on tv . .
      Bissh thats ur ChilD,but the Mother to her “CREDIT” was in abusive relationsHip and didnt Know better :rolleyes:

    27. 27
      Trendsetter says:

      luVn_liFe… says:

      @TRend..
      Media reports of multiple calls to the Cleveland Police reporting suspicious activity and the mistreatment of women at 2207 Seymour are false,” spokeswoman Maureen Harper said in an e-mailed statement
      ____________________

      Oh ok…

    28. 28
      AlluringlySweet says:

      So sad, glad they are safe. The scary part is there are some missing folk somewhere just like this kodnapped and noone knows.

    29. 29

      Girl this muh sessy face! You see muh snaggle toothed come hither face I’m giving you? :tea:

    30. 30

      SHe aint know anybetter than not to treat her child the way she was being treated? :rolleyes: GTFOH. She knew what she was doing. SHe just don’t want to seem like the bad guy. If you were really concerned about your child she owuld have put out a missing person’s report and not just go on with your life as if that girl never existed.

    31. 31
      luVn_liFe... says:

      lOl,NO RAzz Im NOT getting that from YO face.

      @alluringlySWEET ur SOO Right

    32. 32
      NaijaGal says:

      :newpost: is up

    33. 33

      Chile this story is depressing as hell :shrugs: ughhhhh!

    34. 34
      Smonae says:

      Those dispatchers get soo many crazy calls, that when there’s a real emergency they dont respond properly. That is their job tho, u know what u signed up for

    35. 35
      MissTaken says:

      :(

    36. 36
      trenee says:

      this whole situation is crazy! i’m glad everyone was found alive…

    37. 37
      Starr says:

      Was watching CNN and Michelle’s story broke my heart. It was like no one was looking for her. How sad. Michelle’s brother, said they don’t want anything to do with mom

    38. 38
      AllNYC says:

      Dispatch should have stayed on the line. This was a situation in progress; HOWEVER, because of the dispatcher police still got there in 2 minutes. The response time was unhampered. She should just get a reprimand.
      I thought the dispatcher was very calm and professional. Was the dispatcher supposed to get as emotional as Amanda?

    39. 39
      scorpio says:

      Yes, I thought the dispatcher was a little disconnected as well. Telling the girl that “we will get the police there as soon as there is a car availiable” I was like, What? Clearly she needs job sensitivity re-training. Also, it is clear to me that, the reason this house did not raise suspicion for so long is because, the police department was prejudice against the neighborhood of poor, low income, hispanics, and black folks. Let’s see if that side of the story gets explored.

    40. 40
      KrayZKat says:

      This dispatcher was insensitive, unprofessional, and should’ve stayed on the line with Amanda until police arrived. Anyone listening to Amanda’s 911 call could tell the girl was obviously in distress (and who wouldn’t be), but the dispatcher seemed like he was in a hurry to get off the phone. That was just wrong. A little sensitivity and compassion in our world might help make it a better place to live.

      I’m so glad this story turned out the way it did, and kudos to the real hero himself, Mr. Ramsey.

    41. 41

      Finally… knew it wasn’t just me and those watching it with me hearing this dispatcher. Let’s see, it’s not everyday you get this kind of call. Stay on the line… and give her some kind of reassurance. EPIC FAIL.

    42. 42
      buddapecan says:

      Mr Ramsey wa on GMA this morning with his red bull. LOL! He reminds me of my uncle…sooooo truthful and funny but he don’t even know it!

      On topic: Get rid of all the dispatchers AND management. Bring in folk who WANT to work and earn their check. PERIOD! There’s too many people out of work who WANT to work instead of paying them clowns to act like tax paying citizens getting on their nerves! SMH

    43. 43
      wilhelmina99 says:

      @buddapecan :cosign:

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